Everything you need to know about our services
Simply upload your photos, select your preferred style and size, and fill in your shipping details on our homepage.
Clear, high-resolution front-facing photos are best. Additional angles (side, back) help us capture more details. Avoid blurry or dark photos.
Yes! You can describe your specific requirements in the "Notes" section when ordering. We can customize poses, outfits, and even add accessories.
The price you pay covers everything: professional 3D design fee, high-precision product printing fee, post-processing, and worldwide shipping. No hidden fees.
Absolutely! You can order multiple figures in one order. Each figure's photos should be uploaded separately for accurate customization.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other local payment methods depending on your region.
Standard production takes 7-15 business days. This involves 3D modeling, printing, post-processing, and quality checks.
International shipping usually takes 7-14 days depending on your location. We provide tracking numbers for all orders.
We use high-quality industrial resin which allows for extremely fine details and a smooth finish. It's durable and holds paint well.
We offer 5 sizes: 6cm (Mini), 8cm (Compact), 10cm (Standard), 12cm (Premium), and 15cm (Collector). Each size is perfect for different display options.
Yes! Once your order ships, you'll receive an email with the tracking number. You can also check your order status anytime on our "My Orders" page.
Yes, we ship to most countries worldwide! Shipping is included in the price. Delivery times may vary by region.
Although we package very carefully, accidents can happen. Please contact us within 48 hours of delivery with photos, and we will arrange a free replacement.
Since these are custom-made items, orders can only be fully refunded before the modeling stage begins. Once production starts, we cannot offer full refunds, but we will work with you to ensure satisfaction.
You can reach us via live chat on our website (click the chat icon), email at support@yourminime3d.com, or through the contact form. Our team typically responds within 24 hours.
Our team is here to help!